Refund Policy
Deltora Growth aims to provide professional digital services, including Website Development, Software Development, SEO, Digital Marketing, Graphic Design, and related technology solutions. We encourage all customers to carefully review the project proposal, quotation, scope of work, and pricing before approving payment.
Refund Eligibility
Refunds may be considered in the following circumstances:
* Duplicate payments.
* Incorrect payments made in error.
* Failed or incomplete payment transactions.
* Technical payment processing issues.
* Where Deltora Growth is unable to deliver the agreed service due to reasons solely attributable to us.
Non-Refundable Situations
Refunds may not be available for:
* Services that have already been completed.
* Projects or services that have commenced following customer approval.
* Customer change of mind after work has started.
* Delays resulting from the customer’s failure to provide required information, approvals, content, or feedback.
* Delays or issues caused by third-party platforms or service providers, including domain registrars, hosting providers, advertising platforms, payment providers, or other external services.
* Additional work requested beyond the originally approved project scope.
* Circumstances beyond our reasonable control.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible. Refund processing times may vary depending on the customer’s bank, card issuer, or payment service provider.
Cancellation Policy
Customers may request cancellation before work commences. If the project or service has already started, cancellation charges may apply based on the work completed, resources allocated, or project milestones achieved.
Chargebacks
Customers are encouraged to contact Deltora Growth directly to resolve any billing or service-related concerns before initiating a chargeback with their card issuer or payment provider. We are committed to resolving genuine disputes promptly and fairly.
Contact Us
For any refund or cancellation-related inquiries, please contact us at:
Email: [email protected]